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The Five Moments of Need
 

The 5 Moments of Need Designer Certificate Program

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Ensure your learning is meaningful and effective by designing for The 5 Moments of Learning Need. This course arms and certifies you with the skills you need to actually make the shift and successfully meet your learners where they need you—on-the-job.

The next Certificate program begins September 26, 2019. Save your seat now!

For future course dates contact us.

About the Course

This course introduces you to an instructional design approach that addresses all 5 Moments of Need—when people need to:

  1. Learn something new
  2. Learn more about what they’ve learned
  3. Apply what they have learned
  4. Unlearn in order to relearn because of change
  5. Solve a problem


In this course you will learn:

About:
  • The 5 Moments of Learning Need
  • Train, Transfer and Sustain
  • Performance Support
  • The Performance Support Pyramid
  • Job Tasks Analysis
  • Critical Skills Analysis


How to:
  • Conduct Rapid Job Task Analysis
  • Conduct Critical Skills Analysis
  • Map the Workflow
  • Make a LEAP Plan
  • Develop an EPSS POC


Your Facilitator guides you through this iterative approach for instructional design. It uniquely addresses the entire learning continuum—from the initial stage of formal learning (the “10” in 70:20:10) through its transition to effective performance on the job (the “70:20”).

Course Format & Time Commitment

This course employs an approach to virtual instructor-led training in which you can achieve outcomes that can surpass traditional face-to-face training. The approach— called the GEAR (Gather, Expand, Apply, and Receive) methodology—is a blended approach that spreads learning out over time. This allows you to immediately apply what you learn in the context of your own work. Over weeks of immersion in the 5 Moments of Need instructional design approach, you will Gather to experience:

  • Five live 2~3 hour virtual sessions that introduce you to the 5 Moments of Need instructional design approach.
  • Four live 2-hour virtual feedback sessions to support you as you put the 5 Moments of Need instructional design approach into practice.
  • Around-the-clock access to an electronic performance support system (EPSS) that supports you in the application of the 5 Moments of Need instructional design approach


Facilitators

Five Moments of Need Designer course Facilitator Carol Stroud

Beth Daniel

Facilitator, 5 Moments of Need Designer Certificate
Beth has in-depth knowledge in the theory and application of performance support principles. She is the former president of the Performance Support Community Leadership Council and led a large company through the transformation from an organization that developed training to a learning and performance-oriented organization. She has been responsible for driving change in the way organizations think about their work, customers, and each other by guiding learning professionals to think differently about how they provide learning and support at all 5 Moments of Learning Need. READ MORE...
Five Moments of Need Designer course Facilitator Carol Stroud

Carol Stroud

Facilitator, 5 Moments of Need Designer Certificate
Carol has been applying the principles of the 5 Moments of Need Methodology since 2008, and teaching the 5 Moments of Need methodology since 2013. Over the past several years she has specialized in working with healthcare organizations, especially those moving into new facilities. Using the 5 Moments of Need Methodology, Carol has been instrumental in designing solutions that get the answers people need to do their job, where they need it, when they need it. READ MORE...


What Participants are Saying


“Adopting the 5 Moments of Need methodology fundamentally changed the relationship our L&D group has with its clients and the value we bring to them. The real business problems are identified faster, learning solutions are more targeted and better balanced, resources are able to be spread further, and results are easier to pinpoint.”
- Jeremy Smith, Senior Manager Global Learning Solutions Herman Miller

"Critical Skills Analysis has given us what we need to optimize our training effort. We’ve reduced our training time and increased our effectiveness because of it.”
- Certified 5 Moments of Need Designer

"I use the skills and knowledge gained in the course every day. The process of certification helped me turn the corner in my Performer Support expertise.”
- Certified 5 Moments of Need Designer

"We were attempting to apply the 5 Moments of Need methodology prior to participating in the course. The course definitely made us more proficient and consistent.”
- 5 Moments of Need Designer Certificate Holder